Salem VA Credit Union recently discovered that a skimming device was found at the credit union’s Salem Branch ATM located at 112 West Main Street, Salem, VA 24153. Salem VA Credit Union believes that this incident affected only those individuals who conducted card transactions at the subject ATM between 11:45 pm on January 13, 2019 and 5:00 pm on January 18, 2019. The device has been removed from the ATM. Salem VA Credit Union’s core banking systems were not compromised or impacted as a result of this incident.
Upon learning of the incident, we promptly launched an investigation and notified law enforcement. As noted above, we believe that this incident affected only those individuals who conducted card transactions between 11:45 pm on January 13, 2019 and 5:00 pm on January 18, 2019.
On January 24, 2019, Salem VA Credit Union began contacting its affected members to notify them of the incident. We are monitoring the accounts of potentially affected members and are issuing new cards to those members who have been impacted by this incident. Members who experience losses due to fraudulent transactions as a result of this incident will have their funds fully restored.
The skimming device may have acquired only the following of the affected individuals’ personal information that was stored on the cards used in connection with such transactions during the relevant time period: individuals’ names, card numbers, card expiration dates and personal identification numbers (PINs). The skimming device did not acquire affected individuals’ Social Security numbers, driver’s license numbers, addresses, phone numbers or any other financial information.
We want to assure you that we take this kind of incident very seriously, and we have already begun taking measures to help prevent this type of incident from occurring in the future, including working with our ATM manufacturer to further secure the subject ATM.
Individuals who may be impacted by this incident should refer to the notice they will receive in the mail regarding steps they can take to protect themselves. In general, we recommend that they remain vigilant to protect against potential fraud by, among other things, reviewing their account statements and transaction histories regularly. If any affected individual detects any suspicious activity on his or her account, he or she should notify Salem VA Credit Union if it is a Salem VA Credit Union account, or the financial institution responsible for such account. Any such individual should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.
Individuals who believe that they may have been affected by this incident or have questions regarding this incident may contact us at (540) 344-4419 during normal business hours.
Tips for ATM Safety
Observe your surroundings before using an ATM.
Shield the ATM screen and keyboard so that your transaction amount and PIN are hidden.
If there are signs of tampering do not use the ATM and report it to the financial institution.
Do not force your card into the ATM card reader.
Report any issues with ATM functionality, such as keypad or card reader unresponsiveness, to the financial institution.
Put your cash, card, and receipt away immediately. Count your money later and always keep your receipt.