Online Safety Tips

An alert appears on your computer with a phone number to call

An “alarm” sound and pop up screen will appear on your computer that seems to be from a legitimate source such as Microsoft, Apple, or Google with a phone number to call. The person on the other end of the phone call will request to remote into your computer. Once they are connected to your computer they will ask that you move money into a “secure” account, and have you download apps such as Venmo or Chime. Once those are downloaded they will move money from your credit union account into those accounts for them to access.


Phone scammers try to steal your money or personal information

These scams may be re-routed to look like a call or text from someone you know. The callers often make false promises, such as opportunities to pay off loans, invest your money, or receive free products. They may also offer you money through free grants and lotteries. Some scammers may even call with threats of jail or lawsuits if you don’t pay them.


Do not wire money or send reloadable credit/gift cards to people you do not know

Legitimate businesses or government agencies will not require you to use these methods. It is almost impossible to get your money back after it has been wired. Reloadable cards present the same problem.


Remember if it sounds too good to be true, it probably is

If someone is offering you something for free or a prize you never registered to win, it is more than likely a scam.


Slow down

Con artists want to trick you into taking action very quickly. Before you issue a payment or provide your personal information, verify the business by researching it online or calling them back on a number that you know is legitimate.

Vigilance always pays off

You probably make online purchases without even thinking about them. They’re quick and convenient. But consider these points to ensure you don’t fall victim to any schemes.


Create a Strong Password for Your Computer

The stronger your password, the more protected your computer will be from hackers and malicious software. Here’s what makes for a strong password:

  • At least eight characters long

  • Does not contain your user name, real name, or company name

  • Does not contain a complete word

  • Significantly different from previous passwords

  • Contains characters from each of the following four categories – upper and lower case letters, numbers and symbols


Use the Proper Website

Fraudsters do a great job of creating fake websites that look like the real thing. They’re trying to trick you into providing confidential information such as account numbers and passwords, allowing them access to your funds and identity information. Always verify you’re on the right website before accessing your account and completing transactions, checking your balance(s), etc.


Read Key Information on Our Website

Check out the notices and warnings we post about identity theft and security alerts. On that page we will update you about methods criminals are using to harm consumers and businesses.


Keep Transactions Secure

We will never contact you asking for your online banking information. Never share confidential information you use to complete online access and/or transactions. You should always safeguard your Salem VA Credit Union account information, credit and/or debit card numbers, Social Security and/or other confidential/personal information.