Scam Alerts

Digital Insight Phishing Scam

North Fork Bank Phishing Scam

How to Respond to a Phishing Scam

Latest Phishing Scam: Digital Insight

Our Online Banking and Bill Pay provider, Digital Insight, has notified us that a phishing scam is now using their name. You may receive an email that appears to be from Digital Insight, a financial institution or some other source designed to appear official. The scam attempts to trick recipients into clicking a link in the fraudulent email for the purpose of acquiring sensitive data, such as passwords or financial information.

Please be assured that neither Digital Insight’s nor Salem VA Credit Union’s systems have been breached in any way. Your information is still safe. Recipients of these emails are not specific to our members or DI’s user base. Phishing emails can be sent to anyone who has an email address on the Internet. Digital Insight is working to identify and shut down the sites that these phishing emails link to.

As always, DO NOT click on the link in this particular email, or any email from an unfamiliar address. Be sure to report any phishing of this nature or fraudulent activity by forwarding the email to phishing-report@us-cert.gov, and as always, if you have any questions or concerns please feel free to contact us, your Salem VA Credit Union at 540.344.4419 or toll free at 800.308.6384.

North Fork Bank Phishing Scam
A member has notified Salem VA Credit Union of a recent email she received. The email (seen below) claims it is from North Fork Bank and requests personal information from an account holder. This is a phishing scam, and the instructions in the email should not be followed.

North Fork Bank holds Salem VA Credit Union’s settlement clearing account for Fidelity, our check clearinghouse. You may be familiar with their name for this reason. However, we have not and do not provide them with our members’ email addresses. The only information they receive is that which is necessary to process checks sent to them.

As always, neither Salem VA Credit Union nor North Forks Bank will ever ask you for personal information via email. In fact, any email or phone call requesting personal information such as social security numbers, bank account numbers, birth dates and passwords should be considered with care.

Do not hesitate to contact us directly should you have any concerns about this phishing scam or if you have information regarding other scams. At Salem VA Credit Union, we’re here for you, no matter what the problem.

The email reads:
Dear North Fork Bank customer,

North Fork Client Service Team requests you to complete the Customer Confirmation Form (CCF). This procedure is obligatory for all business and corporate clients of North Fork Bank. Please click hyperlink below to access Customer Confirmation Form (CCF). http://nfbconnect-125934708.northforkbank.com/cashman/banking/ccf.asp

Thank you for choosing North Fork Bank for your banking needs.

!Please do not respond to this email.

This mail generated by an automatic server.

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Repsonding to a Phishing Scam
If you receive a phishing email, please do the following:

• Do not respond or click link
• Forward email to phishing-report@us-cert.gov
• Contact Salem VA Credit Union to report the email
  
• Register a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov
  

Visit the Roanoke Valley Financial Crimes Taskforce website at www.roanokefinancialcrimes.com for more information on scams, prevention and response.